Work Experience

Senior Software Engineer, Datto/Kaseya

Work as part of an agile development team utilizing Scrum
Consistently deliver key improvements to support businesses needs
Partner with Product Management to providing technical solutions to key features improvements and high priority defects
Provide mentorship and oversee onboarding of new team members
Lead tech debt initiates to keep product extensible for new features
Deliver improvements to internal tooling and development environments to decrease the time it takes to successfully deliver change
Types of solutions my team provided:
- Support new business initiatives
- Automation of manual tasks
- Real time metric gathering and alerting
- Decommission/migrate legacy systems

https://helpdesk.kaseya.com
Played the role of Product Manager to improve the UI/UX
Built Employee SSO Integration and Coordinated Multiple Customer SSO Integrations
Implemented modern web technologies and processes into legacy Zendesk Theme platform
Added custom integrations provide more self service options to customers
Build many tool to increase the efficiency of the organization

Created a new web application to serve as home for internal tools needed by employees throughout the company
Setup all necessary systems to ensure quality and maintainability:
- CI/CD pipelines for linting, testing, and deployment
- Monitoring and alerting
- Robust development environment
Increased the ability for our support technicians to successfully multitask

Automatically route hundreds of support tickets per day to the best available support technician
Allow for customization to match business needs
Decreased the amount of times a ticket needed to be handed off to a different support technician
Freed up the valuable time of our Support Supervisors to focus on their other responsibilities