(JAN 2015 - CURRENT)
Software Applications Engineer: My team is responsible for developing web applications to assist in the customer experience. This covers building internal tools that allow us to be more efficient in helping our customers, and by building external tools that allow our customers to interact with us more easily. I am the technical lead on out SCRUM team, this requires me to be heavily involved in manage deployments, attending project meetings as a subject matter expert, and to act as a mentor to fellow engineers on our team. More Info
(JAN 2012 - JAN 2015)
Genius (Service Specialist): My role included troubleshooting and repairing Macs, iPhones, and iPads as well as providing the exceptional customer service that the Apple Store is known for. I was also consistently involved in the training of new employees and have also been chosen to be part of several successful initiatives to improve workflows and policies in the store.
(JUL 2010 - JAN 2012)
Medical Records/Health Information Scanner: Along with my duties of filing scanned records into patients charts, I used SQL to generate analytical reports from the medical record database to track productivity and audit accuracy. I also designed forms that were used by the management and over 15 medical offices.
Brown Financial Advisors, LLC.
(OCT 2008 - DEC 2009)
Graphic Designer, IT Technician, and Webmaster: Designed all the company’s marketing materials, as well as managing the internal network, automated backups, and computer systems.
(AUG 2007 - MAY 2008)
Crew Trainer: Trained new employees in customer service skills along with each station duty. Received Employee of the Year Award for 2007 out of five franchise locations.
Bob Jones University
(SEP 2009 - DEC 2009)
General Freshman and basic accounting classes
Milford Christian Academy
(AUG 2004 - MAY 2009)
High School Diploma - Head graphic designer of the school newspaper, yearbook cover designer, and graduation video producer.
Back/Front End Development